Our philosophy: Your complaint is always justified – no denial, no doubts. We will contact you to find the solution that helps you the most, whether that’s a free new edit or a refund on the service.

Scribbr Happiness Guarantee

Scribbr’s three principles of guaranteed happiness

  • Personal contact: We always respond to your questions and feedback. If you’re not 100% satisfied, we’ll contact you in person to find a solution.
  • Sincerity: We care about providing great service. If you’re not happy, we’ll go the extra mile to change that.
  • Speed: We know you have deadlines to meet, so we’ll get in touch as soon as we receive your feedback. We focus on resolving problems as quickly as possible.

Are you not completely satisfied?

If you’re not 100% happy with the edit or the plagiarism check you received from us, please let us know through the feedback form.


Ask our team

Want to contact us directly? No problem. We are always here for you.

Frequently asked questions

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How can I file a complaint?

If you are not satisfied with the work of your editor, please contact us right away by filling in the complaint form. We will contact you within one working day, and together we will find a suitable solution.

I have a question for my editor. How can I reach my editor?

If you have questions for your editor, please follow these steps:

  1. First, review the entire document and the feedback letter.
  2. Collect your questions in an email, and attach the latest version of your document.
  3. Send the email, including your document, to [email protected].

Tip: Add your questions directly to the document using in-text comments. This way, your editor can help you faster and more effectively.

Our support team will forward your questions to your editor and get back to you with an answer as soon as possible.

Our editors are happy to answer specific questions related to the edit you received, such as:

  • What do you mean by this comment?
  • You forgot to answer my question about the use of pronouns. Can you address this?

Our quality management team can provide a quick review of revised sentences and answer general questions such as:

  • When should I use “chapter” or “section”?
  • Why is “parliament” capitalized in some sentences but not in others?

Our editors and quality management team cannot answer any of the following questions:

  • I changed my title. Do you think this is better?
  • I shortened my abstract based on your advice. Is this what you meant?
  • Could you look at these sentences? I based them on your recommendations.
  • Can you look at how I rephrased my problem statement based on your feedback?
  • Does this sentence sound right?

For feedback on these questions, you will have to upload a new order.

I have problems with my Word document. Whom can I ask for help?

Have you received your Word document but are having problems opening the file? If you have problems with accepting the changes, please read our manual. For any other problems, please contact us directly.

Why does my document indicate that my editor worked overnight?

Your editor may be located in a different time zone than you. The time stamps in your edited document do not show this. This is why it might seem like the editor only worked on your order during the night, while it was actually daytime in the editor’s location.

Furthermore, some of our editors simply prefer to work in the evening or at night because they are more productive then or because they are working on other projects during the day.

In general, the time stamps in the document are not an indicator of editing quality.